Support

Go to Sign up with an invite, enter the code, then create your account with an email and password — or continue with Google. You’ll land on your Account page, and from there you can open your desks.

Use Forgot your password? on the sign-in page. Enter your email and we’ll send a link to choose a new one — it works once and expires in an hour. If you signed up with Google, there’s no separate password: just use Continue with Google. Still stuck? Email support@datadoughnut.com.

That Google account isn’t connected to a Data Doughnut account. Sign in with the Google account you used when you signed up, or use your email and password. If you’re new, you’ll need an invite code first.

Please don’t share a login — each person needs their own. Email us about adding people from your company and we’ll set it up.

New plans start with 7 days free. We ask for a card at checkout but don’t charge it until the trial ends. Cancel before then and you pay nothing. Each person gets one free trial.

Open your Account page and choose Manage billing. That opens our payment partner’s secure billing page, where you can update your card, download invoices and receipts, or cancel. When you cancel, your desks stay open until the end of the period you’ve paid for.

Payments are handled by Stripe through its Link service, which sells the subscription on our behalf and collects any sales tax that applies where you are. That’s why your receipt and card statement may mention Link or Stripe alongside Data Doughnut. We never see or store your card number.

Not right away. We’ll show a reminder and the card is retried automatically. You have 7 days to update your card under Manage billing before your desks pause. Nothing you’ve saved is lost — everything opens again as soon as the payment goes through.

Email us with the Level or desks you want and we’ll make the change. Changes are prorated, so you only pay the difference.

Plans renew automatically and aren’t refunded for partly used months or years — cancel any time and you keep access until the end of the period. If we charged you by mistake, or something on our side kept you from using the service, email us and we’ll make it right. See our Terms of Service.

A desk is a set of pages built for one kind of work — like Business & Site Planning or CareSite Ops. Your level sets what you can do in your desks: Level 1 is read, Level 2 adds asking questions in plain English, and Level 3 adds connecting your AI assistant and linking data into spreadsheets. See Desks and Pricing.

That page belongs to a desk you don’t have yet. County and ZIP dossiers open from every desk; other pages open only in their own desk. Your Account page lists your desks and levels.

On your Account page, with Show and Copy buttons. These need Level 3. The AI & Spreadsheets page has step-by-step setup.

Email us right away and we’ll turn that key off and give you a fresh one.

From public U.S. government sources, and OpenStreetMap where noted. Every desk page has a “Where this comes from” note, and the Data Catalog lists each source, the agency, and how current it is.

Please tell us — send the page address and what you expected. Sometimes the agency’s own data has the issue, sometimes we do; either way we’ll look into it and tell you what we find.

As often as each agency publishes — some monthly, some yearly. The catalog shows the latest year or date for each source.